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How We Handle Your Account Information

We collect only what we need to run your account, process Touch 'n Go, GrabPay, Boost dan FPX payments, and keep your login secure.

Account securityPayment processingCookie preferencesData retentionAccess requests

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What We Collect and Why

mekdi99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your contact details, payment method selection and device information to verify identity, process deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX, and deliver the lobby across mobile and desktop. We store session data to keep you

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logged in and track preferences like language settings. Payment transaction records are kept for reconciliation and compliance checks where local law requires it. We do not share your data with third parties except payment processors and fraud-prevention partners bound by the same standards. You can review
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what we hold, request corrections, or ask us to delete your account by contacting support with your registered email. Data retention periods depend on local regulatory requirements and typically run three to seven years for financial records. Cookie settings are adjustable in your account panel, and
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you can disable non-essential tracking anytime. When access or eligibility is discussed, it depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, update your details, or request deletion, contact our privacy team through any of the channels below.

Live chat Open the chat widget in the bottom-right corner of any page and select 'Privacy Request' from the topic menu. Our team will verify your identity and walk you through the process in real time during support hours.

Email support Send your request to our privacy inbox with your registered email and account username. We'll reply with the information you requested or next steps for deletion within two business days of receiving your message.

Account panel Log in and navigate to Settings → Privacy to download your data as a JSON file, adjust cookie preferences, or submit a deletion request directly. Automated exports are ready within minutes; deletion requests are reviewed manually.

DATA SECURITY

How We Protect Your Information

We encrypt account credentials, payment details and session tokens with industry-standard protocols.

Encryption standards

Account passwords are hashed with bcrypt before storage, and payment card details never reach our servers—they're tokenized by the payment processor. Session cookies are secured with httpOnly and sameSite flags to prevent cross-site attacks.

Data retention

Active account records are kept as long as your account remains open. After you request deletion, we remove personal identifiers within thirty days but may retain transaction logs for regulatory compliance where local law requires it.

Third-party processors

Touch 'n Go, GrabPay, Boost and FPX transactions are handled by licensed payment partners who follow the same data-protection standards. We share only the minimum information needed to complete each payment and do not sell or rent your data.

Cookie usage

Essential cookies keep you logged in and remember your language preference. Analytics cookies track lobby navigation to improve the interface, and you can disable them in account settings without affecting core functionality like deposits or game access.

Access requests

You can download a copy of your account data anytime through the privacy panel in settings. The export includes your profile details, transaction history, and login records in JSON format, ready within minutes of your request.

Deletion process

Submit a deletion request through the account panel or email support. We verify your identity, then remove personal data within thirty days. Some financial records are archived for compliance and cannot be fully deleted until the retention period expires.

Common Privacy Questions

The questions below cover data collection, payment processing, account security and your rights under this privacy policy. If your question isn't answered here, reach out through live chat or email support.

We collect your email address, username, password, and payment method details like Touch 'n Go or GrabPay account links. Device information and IP address are logged for security monitoring, but we don't store payment card numbers—those are tokenized by the processor.

We use your contact details to send account notifications and payment confirmations. Session data keeps you logged in across pages. Payment information routes deposits and withdrawals through Touch 'n Go, GrabPay, Boost or FPX without exposing your credentials to our servers.

Yes, log in and go to Settings → Privacy to download your account data as a JSON file. The export includes profile details, transaction history, login records and cookie preferences. Automated exports are ready within minutes of your request.

Edit your profile details directly in account settings. For email or payment method changes, contact support through live chat or email to verify your identity before we update the records. Most updates take effect immediately after verification.

We remove your personal identifiers within thirty days of your deletion request. Transaction logs and compliance records may be retained in anonymized form where local law requires it, typically for three to seven years after account closure.

We share transaction details with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals. Fraud-prevention partners receive anonymized session data to detect suspicious activity. We do not sell or rent your personal information to advertisers or other third parties.

Go to Settings → Privacy and toggle analytics cookies off to stop lobby navigation tracking. Essential cookies for login and language preference remain active since they're required for the platform to function. Your choice is saved and applies across all devices.

How We Handle Your Account Information

Reach Us About Your Data

How We Protect Your Information

Encryption standards

Data retention

Third-party processors

Cookie usage

Access requests

Deletion process

Common Privacy Questions

01 What personal information do you collect when I open an account?

02 How do you use my data after I sign up?

03 Can I see what data you hold about me?

04 How do I update or correct my account information?

05 What happens to my data if I close my account?

06 Do you share my data with third parties?

07 How do I control cookie settings?

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